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Mr. Lube Canada LP is committed to protecting the privacy and security of
the personal information of our customers and our employees as set out in the
Personal Information Protection and Electronic Documents Act (PIPEDA).
In order to comply with the privacy legislation, the company has implemented
a Privacy Policy. All personal information will be treated in accordance with
the Privacy Policy.
What information The Company Collects
Customers
The company collects name, address, telephone number, e-mail, credit
card number and expiry date, vehicle information such as VIN number, license
plate
number, year, make, model and vehicle service history.
Employees
The company collects personal information about employees, including,
name, address, telephone number, age, gender, marital status, social insurance
number
(SIN), drivers licenses, banking information, education, professional license,
previous employment history, spouse and dependant children information, etc.
What Is It Used For?
Customer information is collected and used internally or
by third parties to offer and provide our products and services, verify warranties,
evaluate
credit worthiness, process credit card payments, communicate promotional offers,
survey our existing customer base in assisting us in providing better products
and services, and planning acceptable inventory levels to meet our customers' vehicle
service needs.
Employee information is collected and used to communicate with employees,
pay wages, provide benefits, review employee performance and comply with legal,
government tax and reporting requirements.
Information about individuals who may be customers or employees contained
in the following documents is not considered personal information:
- Public telephone directories
- Professional and business directories available to the public if used for the
purpose it appears
- Court records and public registries
- Other publicly available printed and electronic publications
Information Collected on the Company's Website
When you visit Mr. Lube's website, the company does not collect any
personal identifiable information about you unless you provide it in "Contact
Us" or "My Maintenance Records" Any personal identifiable
information sent through our website is unsecured. Additionally, the company
does not collect or store any non-identifiable information about you such as
your internet domain name ("IP Address") or information about your
visit to the site.
This privacy policy applies solely to information collected by this site.
As this site provides link to other sites, the company is not responsible for
the privacy statements, contents or data handling practices on other websites.
Accountability
Mr. Lube Canada LP. has developed and implemented policies
and practices to protect personal information held by the company or transferred
to a third
party. The company has designated individuals to be responsible for compliance
to the Privacy Policy.
Consent
Mr. Lube Canada LP. relies on the following actions by customers and
employees as implied consent to the existing and future use of personal information:
- You have personally provided the information to the company
-
You expressed consent or acknowledgement contained within a written, verbal
or electronic communication, vehicle servicing or acceptance of employment
-
Until you notify us otherwise, in writing, or a withdrawal or your consent
excluding information required to be collected and used under federal and provincial
laws
Limiting Use, Disclosure and Retention
Mr. Lube Canada LP. will only collect,
use or disclosure personal information that is necessary for the identified
purpose or as permitted by law. Mr. Lube Canada LP. does not sell or rent personal information to any organization
or person for any reason. If the company requires personal information for
any other purpose, our customers and employees will be notified of the new
purpose, and their consent will be obtained before or at the time the information
is collected. The company will only collect information by fair and lawful
means.
Mr. Lube Canada LP. retains your personal information only as long as necessary
for the fulfillment of the identified purpose or as required by federal and
provincial laws. All collected personal information shall be destroyed, erased
or made anonymous as soon as the purpose for which it was collected is no longer
relevant, or as permitted by the law.
Accuracy
Personal information will be kept as accurate, complete and up to date
as necessary, taking into account its use and the interests of the individual's
personal information and is only updated when necessary to fulfill its stated
purpose. To ensure this accuracy, Mr. Lube Canada LP. relies on customers
and employees to inform the Company of changes to their personal information.
Safeguards
Personal information will be protected by security safeguards that
are appropriate to the sensitivity of the personal information. This safeguarding
could include
electronic security measures such as password protection, user identification
numbers and physical security measures such as locked filing cabinets and restricted
access to offices. The company restricts access to those employees and third
parties who need to know the information in order to provide service to our
customers and employees. Confidentiality agreements are also used as necessary.
Openness
Mr. Lube Canada LP is committed to providing customers and employees
what personal information relating to them that we have in our records, how
it is
used and any third parties to which it has been disclosed for review and amend
any incorrect personal information.
If you wish to review, amend, or withdraw any consent that you have previously
given to the use and collection of personal information, please see How to
Contact Mr. Lube Canada LP.
Complaints or Inquiries
Mr. Lube Canada LP will respond to complaints or
inquires about their policies and practices relating to the handling of personal
information, investigate
all complaints and take appropriate measures to correct information handling
practices and policies.
How to Contact Mr. Lube Canada LP.
- By calling our Customer Service center at 905-828-0909 or toll free
at 1-800-667-7809
- By e-mail through the Company's web site at www.mrlube.com
- By mail to:
Mr. Lube Canada LP
Customer Relations
3535 Laird Rd. Suite
4
Mississauga, Ontario
L5L 5Y7
Changes to our Privacy Policy
Mr. Lube Canada LP is always looking for ways
to improve and update our policies and practices. As a result, our policies
including this privacy statement
will continue to evolve and Mr. Lube Canada LP reserves the right, at any
time, to modify our Privacy Policy at our sole discretion, from time to time.
The company encourages you to visit our website Privacy page from time to time
to view our most current privacy policy or contact the company. The company
will post a notice of an significant change of the Privacy Policy on our website.
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